These Terms and Conditions (“Terms”) form a legally binding agreement between you (“you, “User”) and Agnė Jakaitė, a sole proprietor registered under an Individual Activity Certificate in the Republic of Lithuania under registration certificate No. 1241855 (“Calina, “we”, “us” or “our”), governing your access to and use of the Calina mobile application, any related websites, and all associated services (together, the “Service”).
By downloading, installing, creating an account on, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference and available at - https://www.mycalina.com/privacy. If you do not agree to these Terms, you must not access or use the Service.
If you are entering into these Terms on behalf of yourself, you confirm that you meet the eligibility requirements set out in Section 3. Calina is a consumer product intended for personal, non-commercial use.
These Terms apply to users located in the European Union and European Economic Area, the United Kingdom, Switzerland, the United States, and Canada. Certain provisions apply only to users in specific regions, as indicated; where a provision of these Terms conflicts with a mandatory consumer-protection right you hold under the law of your country or state of residence, that mandatory right prevails.
“Account” means the personal user account you create to access the Service.
“Content” means any text, voice recordings, images, data, or other material submitted, uploaded, or generated through the Service, including meal descriptions, personal and health-related data, and goals.
“AI Output” means any estimate, insight, recommendation, or other content generated by the artificial-intelligence features of the Service, including calorie and macronutrient estimates and daily or weekly insights.
“Subscription” means the paid Premium plan described in Section 6.
“App Store” means the Apple App Store or Google Play Store, as applicable, through which you downloaded the Service and through which payments are processed.
“Consumer” means a User who is acting for purposes outside their trade, business, craft, or profession.
Calina is an AI-powered nutrition companion application primarily designed for women to help log meals through natural-language text or voice input, receive automated nutritional estimates, and receive personalised, goal-based daily insights and a weekly reflection summary.
The Service uses third-party artificial-intelligence technology (currently Anthropic’s Claude models) to interpret the food descriptions you provide and to generate estimates and insights. All nutritional information, calorie counts, macronutrient values, and AI-generated insights are estimates only. They are generated by statistical and AI models based on the information you provide and general nutritional data, and are provided for general informational and self-tracking purposes. See Section 10 (Health and Nutrition Disclaimer) and Section 11 (AI-Generated Content) for important limitations.
The Service does not provide medical, dietary, psychological, or other professional advice, diagnosis, or treatment, and is not a substitute for consultation with a qualified physician, registered dietitian, or other healthcare professional.
We may add, modify, suspend, or discontinue any feature of the Service at any time. We will use reasonable efforts to give advance notice of any change that materially reduces the functionality of a paid Subscription.
You must be at least 16 years old to create an Account or use the Service. If the law of your country of residence sets a higher minimum age for consent to information-society services or for processing of personal data without parental consent, that higher age applies to you.
The Service is not directed at children. If we become aware that we have collected personal data from a person under the applicable minimum age without appropriate consent, we will take reasonable steps to delete that data and, where applicable, close the associated Account.
By creating an Account, you represent that (a) you meet the minimum age requirement above, (b) all registration information you provide is accurate and complete, and (c) you will maintain the accuracy of such information.
Use of the core features of the Service requires you to create an Account, using either an email address and password, or a supported third-party sign-in method (Apple Sign In or Google Sign In). An Account is required because the Service stores and analyses your personal meal history over time to generate meaningful insights.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us promptly at the contact address in Section 19 if you become aware of any unauthorised access to or use of your Account.
Accounts are personal to you and may not be shared, transferred, sold, or assigned to another person without our prior written consent.
You may request deletion of your Account and associated personal data at any time from within the Service (Profile → Account) or by contacting us. We will process deletion requests in accordance with applicable data protection law and our Privacy Policy. Deleting your Account does not automatically cancel an active paid Subscription purchased through an App Store — you must separately cancel the Subscription through your App Store account settings, as described in Section 6.
Calina currently offers a single Premium subscription plan, billed annually (the “Subscription”), at the price displayed in the Service and in the applicable App Store at the time of purchase. Prices may vary by country and are shown inclusive of any applicable value-added tax (VAT) or sales tax, where required by local law.
New subscribers are offered a seven (7) day free trial of the Premium Subscription. If you do not cancel before the end of the trial period, your chosen payment method will automatically be charged the then-current Subscription price, and the Subscription will begin its first annual term. You may cancel at any time during the trial, free of charge, through your App Store account settings.
The Subscription automatically renews for successive one-year periods unless cancelled at least 24 hours before the end of the then-current period. Your App Store account will be charged for renewal within 24 hours prior to the end of the current period, at the price then in effect.
All payments are processed directly by Apple (App Store) or Google (Google Play), or by our subscription-management infrastructure provider (currently RevenueCat) acting on our behalf to manage entitlements. We do not directly collect or store your full payment card details. Billing, invoicing, and refund mechanics are governed by the applicable App Store's terms and payment policies.
You may cancel your Subscription at any time. Because purchases are made through the App Store, cancellation must be carried out through your Apple ID or Google Account subscription settings, not within the Calina app itself or by contacting us directly. Cancellation will take effect at the end of the current billing period; you will retain access to Premium features until that date. We do not provide prorated refunds for the unused portion of a billing period, except as required by applicable law or the relevant App Store's refund policy.
Most refund requests for App Store purchases are processed by Apple or Google in accordance with their respective refund policies, as we do not have the technical ability to directly issue refunds for purchases made through an App Store. Where local consumer law grants you an independent right to a refund from us directly (e.g., for a faulty digital service), we will honour that right.
If you are a Consumer located in the European Union, the European Economic Area, or the United Kingdom, you generally have a 14-day right to withdraw from a distance contract without giving any reason. However, because the Subscription grants immediate access to digital content and services, by starting your free trial or purchasing the Subscription you expressly request that performance begin immediately, and you acknowledge that you thereby lose your right of withdrawal once performance has begun, in accordance with Article 16(m) of Directive 2011/83/EU (as implemented in your country of residence) and equivalent implementing legislation in the UK. Nothing in this clause affects any statutory right you have in respect of digital content or services that are faulty, not as described, or not supplied with reasonable skill and care.
If you are a resident of a U.S. state or Canadian province with specific automatic-renewal or negative-option disclosure requirements, the disclosures required by that law (including how to cancel) are provided at the point of purchase within the applicable App Store, and nothing in these Terms limits any non-waivable right you hold under such law.
We may change Subscription pricing from time to time. Any price change will apply from your next renewal date onward and will be communicated to you in advance, through the App Store or within the Service, with a reasonable opportunity to cancel before the new price takes effect.
You retain all ownership rights in the Content you submit to the Service (for example, meal descriptions, voice recordings, goals, and personal details). We do not claim ownership of your Content.
By submitting Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, and analyse that Content solely for the purposes of (a) operating and providing the Service to you, (b) generating your AI Output, insights, and account history, (c) improving and maintaining the Service, and (d) as otherwise described in our Privacy Policy. This licence ends when you delete the relevant Content or your Account, except to the extent retention is required by law or for legitimate backup, security, or dispute-resolution purposes.
The accuracy of AI Output depends on the accuracy and completeness of the Content you submit. You are responsible for providing truthful and reasonably accurate information about the food you consume, your body data, and your goals.
We may use aggregated or de-identified data (which does not identify you personally) derived from Content for research, analytics, product improvement, and reporting purposes.
Certain Content you submit (for example, weight, dietary information, or goals) may constitute special category personal data or health data under applicable data protection law. Our processing of such data is described in detail in our Privacy Policy, including the legal basis for processing and your rights. By providing such information, you acknowledge that it will be processed as described in our Privacy Policy.
We do not sell health data, and we do not use health data to serve targeted advertising.
When using the Service, you agree that you will not:
submit any Content that is unlawful, defamatory, obscene, harassing, hateful, or that infringes the rights of any third party;
impersonate any person or entity, or misrepresent your affiliation with any person or entity;
attempt to gain unauthorised access to the Service, other users' Accounts, or our systems or networks;
reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or prompts of the Service or its AI features;
use automated means (bots, scrapers) to access or extract data from the Service without our prior written permission;
use the Service to submit content designed to manipulate, “jailbreak”, or abuse the underlying AI systems, or to generate content unrelated to nutrition and food logging;
resell, sublicense, or commercially exploit the Service or any Subscription without our prior written consent;
use the Service in any way that violates applicable law, including export control, sanctions, or consumer-protection law; or
initiate fraudulent chargebacks or payment disputes without a good-faith basis.
We may suspend, restrict or terminate your Account if we reasonably determine that you materially violated these Terms, with or without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive conduct (including chargeback abuse), or created risk or possible legal exposure for us or for other users. Where the violation is minor and capable of remedy, and you are a Consumer in the EU/EEA or UK, we will where reasonably practicable give you an opportunity to explain or remedy the issue before permanent termination, unless doing so is not appropriate given the severity of the violation (e.g., illegal content, fraud, or safety risk).
If your Account is terminated for a violation of these Terms, you will not be entitled to a refund of any prepaid, unused portion of a Subscription, except where required by applicable law.
The Service — including its source code, software architecture, visual design, user interface, graphics, the “Calina” name and logo, and all other trademarks, service marks, and brand features (together, the “Calina IP”) — is owned exclusively by us or our licensors, and is protected by copyright, trademark, and other intellectual property laws of Lithuania, the European Union, and other applicable jurisdictions.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download and use the Service on your personal devices solely for your own personal, non-commercial use. No other rights are granted to you by implication, estoppel, or otherwise.
You must not copy, modify, distribute, sell, lease, reverse-engineer, or create derivative works based on the Calina IP, in whole or in part, except as expressly permitted by these Terms or by applicable mandatory law.
Any feedback, suggestions, or ideas you voluntarily submit to us about the Service may be used by us without restriction or obligation to you.
The Service is provided for general informational and self-improvement purposes only and does not constitute medical advice.
Calorie, macronutrient, and other nutritional estimates generated by the Service are approximations based on the information you provide and general nutritional databases; they may not be fully accurate for your specific circumstances.
The Service is not designed to diagnose, treat, cure, or prevent any disease, and is not intended for use by individuals with a diagnosed eating disorder, unless used under the guidance of a qualified healthcare professional.
Before making any significant changes to your diet, nutrition, or exercise routine — particularly if you are pregnant, breastfeeding, managing a medical condition, taking medication, or have a history of disordered eating — you should consult a physician, registered dietitian, or other qualified healthcare professional.
You are solely responsible for decisions you make based on information provided through the Service.
Nothing in the Service should be understood as a recommendation to disregard professional medical advice or to delay seeking it because of something you have read or received through Calina.
The Service uses artificial-intelligence models, including third-party large language models, to interpret your Content and generate AI Output (such as nutrition estimates, daily insights, and weekly reviews).
AI Output is generated automatically and may occasionally be incomplete, inaccurate, or unexpected, notwithstanding our efforts to design the Service carefully.
AI Output does not reflect the personal opinion, review, or endorsement of any human reviewer at Calina unless expressly stated.
You should apply your own judgment before relying on any AI Output, particularly for decisions with health, financial, or other significant consequences.
We continuously work to improve the accuracy and safety of AI Output, but we do not guarantee that it will always be accurate, complete, or suitable for your particular circumstances.
AI Output should not be relied upon as the sole basis for important health decisions.
Certain content presented in the Service is generated automatically by artificial intelligence and may not have been reviewed by a human.
The Service relies on third-party service providers to operate, including, without limitation:
Anthropic (or another AI provider) — to process the food-related text you submit and generate AI Output;
Supabase (or another backend infrastructure provider) — to host our database, authentication, and server-side functions;
Apple Inc. and Google LLC — to process payments, manage Subscriptions, and provide sign-in services;
RevenueCat (or another subscription-management provider) — to manage subscription entitlements across platforms.
Details of these processors, the categories of data shared with them, and the safeguards applied are set out in our Privacy Policy. Your use of any third-party service integrated with the Service (including the App Store itself) is also subject to that third party's own terms and privacy policy, which we encourage you to review.
To the fullest extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that any AI Output will be accurate or complete, or that defects will be corrected.
Nothing in this Section excludes or limits any warranty, guarantee, or right that cannot lawfully be excluded or limited under the law applicable to you as a Consumer, including any statutory guarantee of acceptable quality or fitness for purpose.
This Section limits our liability to the maximum extent permitted by applicable law. It does not limit or exclude liability that cannot lawfully be limited or excluded, including liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
gross negligence or wilful misconduct, where such exclusion is not permitted by applicable law; and
any other liability that cannot be excluded or limited under the mandatory consumer-protection or data-protection law of your country or state of residence.
Subject to the above, to the fullest extent permitted by law:
we shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or changes in body weight, fitness progress, nutritional outcomes, or other personal health-related results, arising out of or related to your use of, or inability to use, the Service;
our total aggregate liability arising out of or relating to these Terms or the Service shall not exceed the greater of €50 or the total amount you paid to us for the Subscription in the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations apply regardless of the legal theory on which a claim is based (contract, tort, negligence, strict liability, or otherwise) and even if we have been advised of the possibility of such damages.
To the extent permitted by applicable law, you agree to indemnify and hold us, our officers, employees, and contractors harmless from any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of (a) your breach of these Terms, (b) your Content, or (c) your violation of any law or the rights of a third party. This obligation does not apply to the extent a claim results from our own breach of these Terms or applicable law, or where such indemnification would be unenforceable against a Consumer under applicable law.
We may update these Terms from time to time to reflect changes in the Service, legal or regulatory requirements, or our business practices. If we make material changes, we will provide reasonable advance notice (for example, via in-app notice or email) before the changes take effect, except where an immediate change is required for legal, security, or regulatory reasons.
Continued use of the Service after the effective date of updated Terms constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and, where applicable, cancel your Subscription before the change takes effect.
These Terms remain in effect for as long as you use the Service. You may stop using the Service and delete your Account at any time, as described in Section 5.4.
We may terminate or suspend these Terms and your access to the Service as described in Section 8.1, or if we discontinue the Service generally, in which case we will provide reasonable advance notice where practicable and, where required by law, a pro-rata refund of any prepaid, unused Subscription fees.
Sections 7 (as to already-processed Content), 9, 10, 11, 13, 14, 15, and 18 survive termination of these Terms.
These Terms are governed by the laws of the Republic of Lithuania, excluding its conflict-of-law rules, without prejudice to any mandatory consumer-protection provisions of the country or state in which you, as a Consumer, are habitually resident, which continue to apply and which prevail over this choice of law to the extent they are more favourable to you.
If you are a Consumer resident in the EU, EEA, UK, or Switzerland, you may bring proceedings in relation to these Terms in the courts of your own country of residence, or in the courts of Lithuania, at your choice.
The European Commission's former Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 following Regulation (EU) 2024/3228. If you wish to pursue out-of-court resolution of a consumer dispute, you may contact a certified alternative dispute resolution (ADR) or consumer dispute-resolution body in your country of residence; a list of such bodies is maintained by the European Commission at consumer-redress.ec.europa.eu/dispute-resolution-bodies. We are not currently committed to participate in ADR proceedings.
If you are a resident of the United States, nothing in these Terms is intended to waive any consumer protection you hold under federal law or the law of your state of residence. Disputes may be brought in accordance with Section 18.1, subject to any non-waivable right you have to bring a claim in your local courts under applicable state law.
If you are a resident of Canada, nothing in these Terms limits any right or remedy you have under applicable federal or provincial consumer-protection legislation (including, where applicable, the Consumer Protection Act (Québec) or equivalent provincial statutes), which prevails over any conflicting provision of these Terms.
Before initiating formal proceedings, we encourage you to first contact us at support@mycalina.com so that we can attempt to resolve the issue informally.
These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.
If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. We may assign these Terms, in whole or in part, in connection with a merger, acquisition, restructuring, or sale of assets, or by operation of law, provided that your rights under these Terms are not materially diminished as a result.
We may provide notices to you via the email address associated with your Account or through in-app notifications. You may send legal notices to us at support@mycalina.com .
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, labour disputes, internet or telecommunications failures, or failures of our third-party service providers.
If you have any questions about these Terms, please contact us at:
Email: support@mycalina.com
Registered entity: Agnė Jakaitė, sole proprietor registered under an Individual Activity Certificate in the Republic of Lithuania